Effective Date: [07/29/2025]
At The Pepper Patch LLC, we handcraft small-batch hot sauces with care. Here's what to expect when ordering from us:

Shipping

• Processing Time: Orders are made and packed in the order received. Please allow 3–5 business days before shipping.

• Shipping Range: We currently ship within the U.S. only.

• Shipping Method: Orders are shipped via USPS with tracking included.

• Shipping Fees: Calculated at checkout based on your location and selected method.

Returns & Refunds

Because our sauces are perishable and handmade, we do not accept returns or exchanges.

However, if:

• Your item arrives damaged, or

• You receive the wrong product,

Contact us at [your email address] within 48 hours of delivery with:

• A photo of the item

• Your order number

• A brief description of the issue

We’ll make it right — either by replacing the item or issuing a refund.

Additional Notes

• We are not responsible for delays due to weather, carrier issues, or incorrect addresses provided during checkout.

• If an order is marked delivered but not received, we recommend contacting your local post office first.